The SBBHN Access Center is staffed by a mental health and substance abuse team specifically trained in emergency services. This distinction makes the SBBHN Access Center uniquely equipped to handle the needs of all callers at all times, including those in crisis who present with the most complex behavioral health problems.
The Access Center Staff provides referrals, rapid assessment and disposition planning, crisis intervention, hospital diversion services and screening for hospitalization. One call to the Access Center enables a client or referral source to access care by scheduling appointments and locating the most appropriate providers and programs in the Network.
In emergency situations, the Access Center staff refers the caller to appropriate emergency psychiatric services. Emergency psychiatric and substance abuse assessment are performed at all Network affiliated facilities.
When hospitalization is necessary, SBBHN emergency staff obtain pre-authorizations from insurers and assist with inpatient admission.
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