Chairman, Saint Barnabas Medical Center
President and Chief Executive Officer, Saint Barnabas Health Care System
Our parents and grandparents could not have imagined the wide range of technical advances and scientific knowledge shaping the future of medicine. Today, many of the most sophisticated medical and surgical treatments involve little or no hospital stay. Patients are welcoming the opportunity to recover with the comforts of home, whenever possible.
The Saint Barnabas Health Care System makes a significant contribution to expanding the boundaries of medicine by participating in hundreds of clinical research trials that introduce new therapies at the bedside. Whether it is offering tomorrow’s medication today in clinical trials or collaborating to break down language barriers to bring health care to an underserved population, the Saint Barnabas System is expanding the face of health care.
As the largest health care delivery system in the state, the Saint Barnabas Health Care System represents a tremendous resource backed by nearly 5,000 physicians, 22,000 employees including nurses and other health care professionals, along with a full complement of nationally respected health
care programs and services. The quality and diversity of our care rivals that of some of this nation’s most renowned health care centers. We are proud to provide this high level of care to you and your families close to home.
Executive Director, Saint Barnabas Medical Center
Saint Barnabas Medical Center has always been a leader in patient satisfaction. We were the first hospital in New Jersey to establish a Department of Patient Satisfaction. The patient satisfaction team ensures hands-on responsiveness to our patients and their families, and provides a forum where they can openly communicate their ideas.
We hope you enjoy the article entitled, “A Team Approach to Patient Satisfaction,” and that it sheds some light on our efforts to listen to our patients and enhance our services accordingly. Our ability to listen also furthers us in our goal of providing the finest medical care possible. As you read inspiring articles about patients who have survived and thrived in the face of serious complications, you see that the medical team is giving
an outstanding level of care.
I am proud of our teams at the Medical Center and thankful to the many patients who offer us feedback each day. Their comments are a lightening rod that spurs us to new heights of health care delivery. To all of our patients, present and future, we look forward to hearing from you.
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