Quality Assurance Survey - Saint Barnabas Health Care Link

Welcome to The Saint Barnabas Health Care LINK

Quality Assurance Survey

Thank you for your recent call to The Link, the Saint Barnabas Health Care System Physician Referral Service. In order to ensure that The Link provides the quality service we envision, please take a moment to fill out this survey.

Saint Barnabas Health Care Link

Your feedback is very important to us. Please rate each of the following by placing a check in one of the boxes next to each question. Please answer every question. If you are not sure which answer to select, please choose the one that comes closest. Thank you.

1. The promptness with which your call was handled.
Excellent Good Fair Poor

2. The convenience of calling the Saint Barnabas Health Care Link.
Excellent Good Fair Poor

3. The courtesy and helpfulness of the telephone counselors.
Excellent Good Fair Poor

4. The level of interest and understanding the telephone counselors had in providing you with the health care information you requested.
Excellent Good Fair Poor

5. Did we make an appointment with you?
Yes No

6. If no, did you make an appointment with one of the physicians we referred you to?
Yes No

7. If not, please tell us why?

8. Overall, how would you rate the service you received?
Excellent Good Fair Poor

9. Would you recommend the Saint Barnabas Health Care Link to your family and friends?
Yes No

10. How did you find out about this service?

11. Feel free to add any comments or suggestions that might improve the service you received from the Saint Barnabas Health Care Link.

You can reach the Saint Barnabas Health Care Link by calling
1-888-SBHS-123 or 1-888-724-7123.

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CALL US
1-888-SBHS-123
1-888-724-7123